admin@thejordans.com
Mon–Fri 8:00am – 6:00pm EST  |  Help Center
Home/About Us
ABOUT TheJordans

A freight company
that picks up the phone.

Built on one rule: every shipment gets a name attached to it. That principle shapes how we move freight, every single day.

24/7
SUPPORT
150+
DESTINATIONS
100%
SHIPMENTS TRACKED
OUR PROMISE
"Mid-sized shippers deserve better than being an afterthought. Every shipment we handle gets a name attached to it, a live track, and a person who answers."
TheJordans
Our commitment to every client
24/7
ALWAYS AVAILABLE
OUR STORY

Built on one simple rule.

TheJordans exists for the shippers the big carriers overlook — the ones who get late updates, opaque pricing, and customs delays that nobody owns. We do it differently.

The fix is not complicated: name the operator on every shipment. Pick up the phone when something goes wrong. Quote prices that do not change at the dock. That is still the operating principle behind every shipment we move.

"We do not want to be the biggest. We want to be the one that answers."
The TheJordans Team
OUR MISSION

What We Stand For.

Three principles that guide every decision we make and every shipment we handle.

01

Precision Over Everything

Every route, every shipment, every delivery handled with the highest standard of care and accuracy. No estimates. No "should arrive." Just dates we hit.

02

Global Without Limits

Air, ocean and road freight across 120+ countries. If you can name the destination, we have a path to it. Vetted partners on every continent.

03

People First

Real support, real accountability. Every account has a named operator reachable 24/7. No call-center queues. No ticket numbers.

WHERE WE OPERATE

One HQ. Five gateways.

Five strategic hubs cover the routes our clients actually ship. Customs, transhipment and regional coordination handled in-house at each.
HEADQUARTERS
New York
123 Main Street
New York, NY 10001
United States
OPERATIONS · CUSTOMS · LEADERSHIP
PACIFIC HUB
Los Angeles
LAX gateway facility, California, USA
CHINA & SE ASIA ROUTES
AMERICAS HUB
Miami
MIA cargo terminal, Florida, USA
LATAM & CARIBBEAN
EMEA HUB
London
Heathrow LHR, United Kingdom
EUROPEAN CUSTOMS
ME & INDIA HUB
Dubai
DWC South Cargo, UAE
TRANSHIPMENT
WHAT WE DELIVER

Global reach. Local accountability.

A network built around the routes our clients actually ship.

Air
Worldwide freight network
Air, ocean and road freight across the globe through vetted carrier and ground partners on every continent.
Live
Real-time shipment tracking
Every consignment carries a tracking code with live status from pickup to delivery — no guessing, no black holes.
Clear
Customs handled in-house
Licensed brokers manage customs and documentation so your freight clears without last-minute surprises.
24/7
A named operator on every account
Reachable around the clock. No call-center queues, no ticket numbers — a person who owns your shipment.
Fair
Pricing that holds
Quotes given up front that do not change at the dock. What we say is what you pay.
Safe
Compliant, insured operations
Industry-standard accreditation and compliance applied consistently across every route we handle.
OUR NETWORK

The Partners Behind Every Shipment.

Direct carrier relationships, vetted ground networks, and in-house licensed brokers across our hub cities.

AIRLINE CARRIERS

Direct cargo agreements

European Cargo Partners Middle East Air Freight Asia Pacific Networks Major US Carriers Domestic Air Freight
OCEAN CARRIERS

Container line partnerships

Maersk MSC CMA CGM Hapag-Lloyd ONE
GROUND NETWORK

400+ vetted trucking partners

North America Europe Asia-Pacific Last-mile coverage
CUSTOMS BROKERS

Licensed in-house, partner-network global

In-house: NY, LA, Miami Partner brokers: 80+ countries
CERTIFICATIONS & COMPLIANCE
IATA CARGO AGENT FMC-LICENSED NVOCC C-TPAT CERTIFIED ISO 9001:2015